Claims
We have compiled some important information to assist you should you have to make an insurance claim. Please click on the relevant links to view the information appropriate to you.
What to do in the event of a car accident?
What information do I need to record in the event of a car accident?
Car Accident Do's and Don'ts
Register Car Insurance Claim
Home Insurance Claim Do's and Don'ts
Register Home Insurance Claim
What to do in the event of a car accident?
It's important to remain as calm as possible, and if there are other passengers involved in the accident, you will then have a calming effect on them. Being calm helps you to adequately evaluate the situation and remember how the accident actually happened.
Injuries
The next step is to check if you or anybody else may be injured. First check yourself, and then if possible check any other passengers in your car, and anybody else that was involved in the accident. When you have gathered the information call the emergency services. Inform them of your location and what services you will need - Gardaí, Ambulance, Fire Brigade. Let them know how many vehicles and people are involved, and if they are injured, inform them of the injuries sustained.
To move your car or not
Before you even consider moving any vehicles involved, it is a good idea to photograph the accident scene. Take photos of all the vehicles involved, any damage sustained to the vehicles, and if possible some close-up pictures of the damaged areas. Make sure to include the positions of the vehicles relative to the road. If you don't have a camera with you, then write write down all of the above details that a photo would otherwise describe.
If a serious motor accident has occurred, then do not attempt to move any vehicles. If the vehicles hazard lights are still working then it is a good idea to switch these on to warn oncoming traffic. If you or anybody else involved in the accident has warning triangles in their vehicle, and if you are capable of moving from your vehicle with exacerbating any injuries, then it is a good idea to place a warning triangle approximately 20 metres behind the vehicle closest to the oncoming traffic. This can make the area safer for both you, and any other parties involved as well as oncoming traffic. If the collision happens on the bend of a road then it is best to put warning triangles on both sides of the bend to alert oncoming traffic. If there is debris on the road which could be hazardous to oncoming traffic, then you could move this debris, but only if it is safe to do so.
If a minor accident has occurred, and if the vehicles are blocking oncoming traffic, you can first take photos of the scene and then proceed to move the vehicles as far left as possible on the road. This prevents a backlog of traffic and also ensures that your vehicle is in a safer position and at a lesser risk of further damage.
If passengers are physically able to exit the vehicle without exacerbating any injuries, then it is a good idea to exit the vehicle and move as far left on the road as possible. Any pets should be left in the car, as if they were to run free, they could cause another accident.
What information do I need to record in the event of a car accident?
You need to exchange the following information with all involved:
- Names and contact details of everyone involved
- All vehicles involved - Vehicle registration, make, model and colour
- Insurance details of everyone involved -insurance company, policy number and expiry date
- Driver's licence numbers
- Information of any witnesses present at the scene
- The Garda's details, if present at the scene
Car Accident Do's and Don'ts
| Do | Don't |
|---|---|
| DO make sure there are no injuries. Call 999 if people are injured. | DON'T admit liability, even if you think you may have caused the accident |
| DO get the names and contact details of everyone involved | DON'T sign any statements or documents that other parties have prepared |
| DO get the details of all vehicles involved - registration, make, model, colour | DON'T move your vehicle unless it is safe to do so, and you have photos of the original scene |
| DO get the insurance details of everyone involved - insurance company, policy number, expiry date | |
| DO get the driver's licence numbers of all involved | |
| DO get information of any witnessed present at the scene | |
| DO get the Garda's details, if present at the scene |
Register Car Insurance Claim
If you would like to register a car insurance claim, then click on the "Register Car Claim", fill out the form and we'll get back to you.
Motor Insurance Claim Form
Home Insurance Claim Do's and Don'ts
| Do | Don't |
|---|---|
| DO put your safety and the safety of others first. | DON'T arrange non-emergency repairs without consulting with us first |
| DO complete emergency repairs if needed e.g. water damage, break-in | DON'T start any structural repairs without contacting us |
| DO move soft furnishing or carpets to higher ground in the event of water damage (provided it is safe to do so) | DON'T dispose of any damaged property until it has been evaluated by your insurer |
| DO take photos of the damage (provided it is safe to do so) | DON'T throw away any paper work, as it may be needed to make your claim. |
Register Home Insurance Claim
If you would like to register a home insurance claim, then click on the "Register Home Claim", fill out the form and we'll get back to you.
Home Insurance Claim Form
If you have any other queries that we haven't addressed, then please click on the "Contact Us" button, fill out the form and we'll get back to you.
Contact Us